NOW HIRING: Operations Manager (Full-Time) (Hybrid)

Mar 2

Deadline to apply: Monday, March 16th at midnight MST

IMPORTANT: This is a full-time position (40 hrs/week). The preferred candidate will be able to work 1-2x a month from our Phoenix, AZ office.

The ideal Operations Manager:

As Operations Manager, this position will organize and oversee the daily operations of our company. You will be the one to ensure that our business is well coordinated and productive by managing its procedures and coaching its people. The area of responsibility for this role is wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business. The goal is to safeguard and enhance the efficiency of the company’s operations to accelerate development and long-term success and growth.

Duties and Responsibilities

The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign responsibilities of this job at any time.

Improve the operational systems, processes, and policies in support of the organization's mission -- specifically, support better management reporting, information flow and management, resource utilization, business process and organizational planning.

Client Service + Marketing

Participate in client consultations and onboarding; provide ongoing client service.
Oversee contract renewals
Assist and collaborate with the team in developing concepts and content calendars for clients.
Write and edit engaging, on-brand copy for web content, product stories, blogs, video scripts, promotional emails, infographics, and all forms of social media.
Research industry trends and audience demographics.
Provide proofreading support as needed.
Work on multiple client projects simultaneously; track project progress and ensure deadlines are met.
Make improvements and updates to the website and sales documents

Financial Management
- Disbursement of checks for agency expenses.
- Organization of fiscal documents.
- Managing employee and client reimbursements
- Ensure that Accounting Agency requests are resolved and communicated promptly to internal and external parties.
- Monitor accounting systems and procedures, capturing all invoices, billings, and receipts and for the recording of all revenue transactions, recommend and implement improvements to systems.
Organizational Effectiveness:

Maintaining the company’s archival and administrative files
Manage and increase the effectiveness and efficiency of Support Services (HR and Finance), through improvements to each function as well as coordination and communication between support and business functions.
Lead the onboarding and training of new employees as needed
Administering payroll and employee benefits and organizational insurance
Ensure client health, resource utilization, and team health.
Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, Finance) as well as coordination and communication between functions.
Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
Supervise and coach staff on a bi-weekly basis.

Represent Homemade Social’s values on a daily basis.

Required Skills + Abilities

Attention to Detail - Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously and prioritize tasks effectively in a fast-paced, client-facing environment.
Leadership & People Skills - Strong leadership skills, with experience managing and mentoring a team of digital marketing professionals specializing in social media management with a detail-oriented mindset.
Service-Oriented- Actively looking for ways to help people
Computer Skills – Must be proficient in using common programs such as Gmail, Google Docs/Sheets, Asana, and Slack and be able to operate basic office machines
Communication Skills – Advanced proficiency in English grammar and writing, with strong verbal and written communication abilities. Consistently produces clear, compelling copy free of spelling, grammatical, and formatting errors.

Experience + Education

At least 1 year experience in a similar role.
Strong background and work experience in with Digital Marketing Field
Strong knowledge of marketing platforms, including Facebook, Instagram, TikTok, Shopify, Squarespace, Canva, Flodesk, and Klaviyo (or similar)
Excellent computer skills and proficient in Asana, Harvest, Google Drive, Dropbox (or similar)
Knowledge and experience in organizational effectiveness and operations management, implementing best practices.
Prior experience in agency setting preferred

Pay:

$60-70k/year, depending on experience

Benefits/Perks Summary:

Homemade Social has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. Homemade Social encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle. Benefits and Perks include, but are not limited to:

Hybrid working schedule, with 1-2 working days a month in-office (Phoenix)
Half-day Fridays (off at noon)
Health Insurance options
Short-term Disability / Maternity leave options
Simple IRA retirement option with up to 3% employer match contribution
Paid Time Off Accruals (including sick time + personal time accruals)
Paid Time Off for 12 Federal holidays
Time Off Work During Holidays - Thanksgiving, Christmas, and New Years
Unlimited use of all of our skill-building products

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Equal Opportunity Employer Statement

Homemade Social is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

IN ORDER TO APPLY, PLEASE EMAIL YOUR:

Résumé (no more than 1 page) as a .PDF FILE
Cover letter as a .PDF FILE
- Please address the cover letter to Becca Bunch

to info@homemadesocial.com with the subject line “Operations Manager Application” by Monday, March 16 at midnight MST. Feel free to email us with any questions.

ABOUT HOMEMADE SOCIAL

Homemade Social is a white-glove, full-service digital marketing agency that works hands-on with a variety of e-commerce and lifestyle brands. Result-driven at our core, Homemade Social aims to deliver holistic digital marketing strategies for lifestyle, e-commerce, and CPG brands that are backed by data, supported by trends, and directly tied to client goals.

Learn more about us here!

Our office is located at:

555 W Turney Ave
Phoenix, AZ, United States

We look forward to reviewing your application!